JOHANNESBURG. 22 November 2019 – South African Airways (SAA) is pleased to announce that the airline will be restoring a full flight schedule in stages over the weekend.
This process has been made possible following the agreement reached to resolve the ongoing industrial dispute between SAA and the coalition between the National Union of Metalworkers of South Africa (NUMSA) and the South African Airways Cabin Crew Association (SACCA) unions.
In practical terms, this means that SAA will operate a near normal service on Saturday 23 November 2019. Whilst there will be selected cancellations, principally on the domestic network and on a small number of regional flights, the airline expects to be able to provide service to all customers. Any customers requiring re-accommodation on a rescheduled service or on another airline will be contacted accordingly or assisted at their departure airport.
On Sunday, 24 November 2019, SAA expects to operate its full schedule as usual. This means that SAA will operate services as usual on all three of its networks: domestic, regional (points on the African Continent) and international.
“We are delighted to be able to announce a resumption in normal schedules. On behalf of SAA, I would like to express our deep regret at the inconvenience caused to our loyal customers during this industrial dispute. We will continue to assist those passengers, that have still not been able to travel, to reach their intended destination as soon as possible,” said Philip Saunders, SAA’s Chief Commercial Officer.
“At the same time, I would like to express our commitment to return to the skies with renewed passion and energy to serve all our customers. We also thank our airline partners, Mango, Airlink and SA Express, for assisting us during this difficult period,” Saunders added.
Customers holding a confirmed itinerary may proceed to their departure airport as usual. In line with standard practice, SAA recommends its customers to visit http://www.flysaa.com for all further flight updates.
ISSUED BY SAA
Media to contact:
Mr Tlali Tlali
Mobile: +27 (0)82 333-3880
Office: +27 (0)11 978-2298
Customers to contact:
Call Centre: 0861 606 606 or 011 978 1111.
Operating Hours: 06:00 AM to 22:00 PM, South African time.
IMPORTANT NOTICE: Customers still seeking a refund or wishing to rebook their travel on a future SAA service have until 30 November 2019 to finalise their arrangements. Visit http://www.flysaa.com for the latest information.
Twitter (Primary): @flysaa – https://twitter.com/flysaa
Twitter (Customer Service): @flysaa_care – https://twitter.com/flysaa_care